Sensor Replacement Guide
Continuous Glucose Monitoring (CGM) devices are designed to provide accurate and reliable readings for effective diabetes management. However, in certain situations, the sensor or monitor may require replacement.
If you encounter any of the following issues, please contact Abbott Customer Care directly for support and replacement guidance:
Situations Where You Should Call Abbott Customer Care
Sensor is physically damaged (cracked, broken, or visibly defective).
Sensor is not working (not transmitting readings to the monitor).
Monitor is not detecting or reading the sensor.
Sensor needle is bent or damaged during application.
CGM monitor is not functioning properly.
CGM monitor is physically damaged.
Important Instructions
Do not attempt to repair or modify the sensor or monitor yourself.
Always use the official Abbott helpline for product-related concerns.
Keep your device details (serial number, batch number, and purchase receipt if available) ready when contacting Abbott Customer Care.
Abbott Customer Care representatives will guide you on the replacement or troubleshooting process.
Abbott Customer Support
Disclaimer
This guide is provided for informational purposes only and does not replace professional medical advice or manufacturer instructions. We are not affiliated with Abbott Laboratories. All product issues, replacements, or warranty claims must be addressed directly with Abbott Customer Care.
By using this guide, you acknowledge that:
We do not guarantee product performance or replacement approval.
We are not responsible for any outcomes resulting from product malfunction, misuse, or communication with Abbott.
For all product-related concerns, Abbott Laboratories is the sole responsible authority.
No legal claims, liabilities, or damages of any kind shall be made against us in connection with this information.
