DigitixMD LLC (“DigitixMD,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your information—including Protected Health Information (“PHI”)—in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable federal and state privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, request services, or purchase Durable Medical Equipment (DME) such as CGM devices, braces, mobility aids, respiratory equipment, and related products.

By using our website or services, you agree to the practices described below.

1. Who We Are

DigitixMD LLC is a healthcare support and DME provider serving patients and healthcare professionals throughout the United States. We are a “Covered Entity” under HIPAA. We maintain HIPAA-compliant Business Associate Agreements (BAAs) with vendors that handle PHI on our behalf.

2. Information We Collect

We collect the minimum necessary information to provide or arrange your care:

• From You: name, date of birth, contact details, insurance and billing information, medical prescriptions or physician orders, product selections, order history.

• Automatically from Your Device: IP address, browser/device information, geolocation, website usage via cookies/analytics (no PHI stored in cookies).

• From Third Parties: referring healthcare providers, insurance verification systems, payment processors.

3. How We Use Your Information

We may use PHI and other personal data to:

• Process and fulfill orders for DME products

• Verify insurance eligibility and billing details

• Coordinate care with your healthcare providers

• Manage your customer account and provide order tracking, delivery, and support

• Communicate device updates, usage information, or health-related notices

• Detect and prevent fraud, spam, or misuse

• Comply with legal and regulatory obligations

We will not use or disclose your PHI for marketing without your written HIPAA authorization.

4. Information Sharing

We may disclose your information only as permitted by HIPAA or as you authorize:

• Business Associates (shipping, technology, payment, insurance, or other vendors) under HIPAA-compliant BAAs

• Healthcare Providers to coordinate your care or obtain necessary orders

• Government or Legal Authorities if required by law, court order, or public health reporting

We do not sell PHI or personal information.

5. Cookies & Tracking

Our website uses cookies and similar tools to improve functionality and analyze traffic. These cookies do not access PHI stored in our secure systems. You can disable cookies in your browser, though some features may not work properly.

6. Your HIPAA Privacy Rights

You have the right to:

• Access and obtain a copy of your PHI

• Request corrections to your PHI

• Request restrictions on certain uses or disclosures

• Receive confidential communications by alternative means

• Request an accounting of disclosures

• Revoke a HIPAA authorization at any time (in writing)

To exercise these rights, contact us at info@digitixmd.com or call (267) 277-7536. We will respond within HIPAA’s required timeframes.

7. Privacy of Individuals Under 18

Our services are not directed to individuals under 18 years of age. We do not knowingly collect Protected Health Information (PHI) from anyone under 18 without proper parental or guardian consent. If we become aware that we have collected such information without the required consent, we will promptly delete it.

8. Safeguards & Security

We maintain administrative, physical, and technical safeguards to protect PHI from unauthorized access, disclosure, alteration, or destruction. These include:

• Risk assessments and ongoing security reviews

• Encryption of PHI in transit and at rest where feasible

• Secure networks, access controls, and multi-factor authentication for systems containing ePHI

• Workforce training on HIPAA privacy and security requirements

If a breach of unsecured PHI occurs, we will notify affected individuals and government authorities as required by HIPAA’s Breach Notification Rule.

9. Policy Updates

We review this policy regularly and may update it to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page shows the most recent revision. Continued use of our site or services means you accept the revised terms.

10. Notice of Privacy Practices

Our full HIPAA Notice of Privacy Practices explains in greater detail how we may use and disclose your PHI and how you can exercise your rights.
🔗 Link to NPP PDF

11. Contact Us

If you have questions about this Privacy Policy, our HIPAA practices, or wish to exercise your privacy rights:

• Email: info@digitixmd.com

• Phone: (267) 277-7536